Rules

Rules

1. General Provisions

1.1. These rules (hereinafter referred to as the Rules) were created to ensure your (hereinafter referred to as the Customer) and the internet store‘s www.tootastiilselt.ee   (hereinafter referred to as the Store) rights, to determine the obligations and responsibilities of both parties.

1.2. The Rules shall apply when the Customer in any manner or form will be using the Store, preparing orders for the range of goods the Store is offering, carrying out payments for the ordered goods, providing personal or other data, reading the information on the website of the Store, leaving comments on or rating the goods and performing any other actions (together everything hereinafter referred to as the Services).

1.3. These Rules shall be considered an agreement concluded between the Customer and DS UAB (hereinafter referred to as the Administrator) (company code 302650989, VAT payer‘s code LT100006369416, official address Ramygalos g. 149G, LT-36255 Panevėžys).

1.4. By pressing the button Next>Proceed to Checkout at the time of placing an order the Customer shall confirm that he /she has carefully read these Rules, understood their contents and fully agrees with all the provisions of these Rules with as well as undertakes to comply with them. If the Customer does not agree to unconditionally and irrevocably accept and comply with all the provisions of these Rules, the Customer shall have no right to use the Services of the Store.

1.5. The Store shall be exempt from any liability in the cases of loss that are due to the Customer who, regardless of the recommendations provided and his /her own obligations incurred, failed to familiarize with the Rules of the Store, although this option was available.

1.6. The Store shall reserve the right to change the Rules at any time. The Rules valid at the time of purchase shall be applicable to the Customer.

2. Data Protection

2.1. When the Customer is ordering goods from the Store registration is not obligatory; however, for the proper execution of the order it is necessary for the Customer to fill-in the order form with the following delivery-related personal data: name, surname, email, address to which the goods will be delivered, phone number, way of delivery and other data necessary to deliver the goods.

2.2. If the Customer wants to leave a comment and /or rate the goods being offered at the Store, also to create his /her Wish List, he /she must register and log in into the website of the Store by entering his /her email and password. The registration form has to be filled-in with the following personal data of the Customer: name, email and password. The Customer has the right to change, modify or delete data at any time with no restrictions.

2.3. The Customer shall confirm that he /she provides the Administrator with the right to collect, store, systematize, use and process all and any personal data which the Customer provides to the Administrator directly or indirectly when visiting the store and using its Services under the terms and conditions specified in these Rules, unless such collection and processing of data contradicts to the laws of the Republic of Lithuania.

2.4. The Administrator shall undertake not to reveal any information about the Customer to the third parties, except to the partners of the Administrator which provide services related with the placement and execution of the Customer’s order. The Customer’s personal data might be revealed to the third parties only in cases established by the laws of the Republic of Lithuania.

2.5. At the time of registration on the website and execution of orders the Customer shall confirm that he /she is of age and has the right to purchase at the Store.

2.6. After registration the Customer shall undertake not to reveal his /her logging-in data to anybody. Also, after finishing working the Customer shall log-off from the system of the Store to ensure that nobody else will get access to the Customer’s data, especially in cases when the Customer is using a public computer (e.g. in the university, internet cafes, etc.). The Administrator shall be exempt from any related liability if the Customer reveals his logging-in data or does not log-off from the system of the Store after finishing working.

3. Conclusion of Agreement

3.1. By pressing the button Next> Proceed to Checkout, the Customer shall confirm that he /she wants to order the chosen goods and the order shall then be considered placed.

3.2. The purchase /sale agreement shall be considered concluded when the Customer places an order and receives a confirmation of the order placement to his email address specified in the registration or order placement form. From that moment the Customer is obliged to pay for the ordered goods the price valid at that time and to accept the goods.

3.3. An annex, i.e. an approved order with listed goods, their exact number and price, shall be considered an integral part of this agreement.

3.4. All the agreements concluded electronically shall be stored by the Administrator.

4. Goods and Prices

4.1. The properties of goods sold in the online Store are listed in the descriptions next to them.

4.2. Public display of goods does not oblige the Administrator to sell the goods.

4.3. The Store shall reserve the right to change the supply of goods at any time.

4.4. The store shall not be responsible for inaccurate and / or incomplete information about the goods. The colour, shape and other parameters of the goods may differ due to the characteristics and / or settings of the monitor used by the Customer.

4.5. The prices of goods for sale shall be provided in Euro next to their descriptions. The Store shall undertake to sell the goods at the prices valid at the time of placing an order and approved by the placed order.

4.6. The item price includes the value-added tax (VAT).

4.7. The item price does not include the delivery fee. If the total amount of order is lower than 24.00 €, the delivery fee shall be 3.00 €. If the Customer chooses the courier services as the payment method, the delivery fee shall be paid by the Customer. The services in Lithuania cost 2.00 €.

5. Payment for Goods

5.1. The Administrator starts to execute the Customer‘s order for goods only after receiving a full payment for the goods. Payment shall be considered made when the full amount is received and credited to the Administrator‘s bank account (DS UAB settlement account AB SEB bank  A/S LT177044060007722156 or Swedbank AB, A/S LT847300010127811467).

5.2. The Customer shall have to pay for the goods no later than 5 (five) working days after concluding the purchase / sale agreement, i.e. no later than 5 (five) working days after receiving the confirmation of the order to his email address specified in registration or order placement form

5.3. The following payment methods are available:

5.3.1. By internet:

5.3.1.1. via internet banking.

5.3.1.2. via PayPal system.

5.3.2.2. via courier at the time of delivery.

5.4. When the Customer pays for the goods by a bank transfer, he/she has to specify the order number received in the order confirmation email as the Purpose of payment. If the Customer fails to specify the exact order number as the Purpose of payment, the Administrator shall not be able to ensure proper execution of the order.

5.5. The Administrator shall undertake to provide all the required information necessary to execute the payment for the ordered goods. However, the Administrator shall not take any responsibility for the banks or Paysera system whose services have been used completing the Customer‘s payment to the Administrator, improperly provided services and the associated losses. The Administrator also disclaims any liability arising out of the Customer‘s mistakes in the formulation and execution of the payment order (e.g. incorrect settlement account number, incorrect order number, etc.) and the associated losses.

6. Return of Goods

6.1. The Administrator shall establish the procedure of exchange and return of goods in accordance with the Directive 97/7/EC of the European Parliament and of the Council on the Protection of Consumers in Respect of Distance Contracts, Article 6.366 of the Civil Code of the Republic of Lithuania on the Sale of Things under Distance Contracts and the Rules of Sale of Items and Provision of Services when the Agreements are Entered into by Means of Communication approved by the Order No 258 of the Minister of Economy of the Republic of Lithuania of 17 August 2001.

6.2. According to the documents specified in clause 6.1 of these Rules, the Customer has the right to return the good(s) of quality purchased in the internet Store www.dirbkstilingai.lt within 30 calendar days from the day of delivery and to get a refund for it /them or to exchange the good(s) into other good(s) of a different size, colour or model.

6.2.1. To be able to return or exchange the goods they must comply with the following criteria:

6.2.1.1. the goods must not be worn or used other way; they should be undamaged and in the same state in which they were sold;

6.2.1.2. the returned goods need to be in their original packaging and in a sellable condition;

6.2.1.3. the goods should have all original labels and tags;

6.2.2. To return or exchange the goods they must be delivered to the address: Ramygalos g. 149G, Panevėžys, LT-36255. The goods may be sent back via registered post or courier.

6.2.3. Together with the returned goods the Customer must present proof of purchase (VAT invoice) in the internet store www.tootastiilselt.ee 

6.2.4. After the receipt of your request to return or exchange goods the Administrator of the internet store shall inform the Customer if the goods comply with the return/exchange criteria within 30 days. If the goods comply with the return/exchange criteria, the Administrator shall exchange the goods or make a refund.

6.2.5. In case of goods exchange, the Administrator shall exchange the goods into any other goods the value of which do not exceed the value of the goods being exchanged. In case of price difference, it shall be covered by the Customer. The price difference shall be paid by a bank transfer to the bank account provided by the Administrator. The Customer may exchange the goods which are currently available for sale in the internet store www.tootastiilselt.ee 

6.2.6. The goods will be exchanged or returned at the Customer‘s expense.

6.3. If the Customer purchased goods of bad quality and the Administrator did not discussed their defects with the Customer, the Customer has the right at his /her own choice to demand the Administrator:

6.3.1. to exchange the goods of bad quality into the goods of quality;

6.3.2. to eliminate the defects of goods free of charge within a reasonable period of time;

6.3.3. to terminate the purchase / sale agreement unilaterally and to get a refund of the money paid for the goods.

6.4. If the Customer received goods of bad quality, the Customer must deliver the goods together with the proof of purchase (VAT invoice) in the internet store www.tootastiilselt.ee to the address: Ramygalos g. 149G, Panevėžys, LT-36255.

6.5. The Administrator shall not provide warranty to all the goods.

7. Delivery of Goods

7.1. The goods shall be delivered by one of the representatives authorised by the Administrator: the courier services (UAB DPD Lithuania) or self-service parcel terminal (OMNIVA ).

7.2. The Administrator shall undertake to deliver the ordered goods to the Customer‘s address in Lithuania within 2-3 working days after the receipt of payment. The Customer shall agree that due to unforeseen circumstances as an exception the delivery may be delayed. In case due to unforeseen circumstances the Administrator is not able to deliver the ordered goods to the Customer, the Administrator shall offer the Customer an analogue of the ordered good. If the Customer refuses to accept the analogue the Administrator shall refund the money paid by the Customer within 7 (seven) working days.

7.3. The Courier shall deliver the goods in the territory of Lithuania from Monday to Friday.

7.4. If the courier had no possibility to deliver the goods due to the Customer’s fault or circumstances depending on him/her, the courier shall try to agree with the Customer on a different delivery time. An additional delivery shall not be repeated more than twice. In case the Customer does not accept the goods three times, the goods shall be returned to the Administrator and the Customer shall not have any right to make claims regarding failure to deliver the goods on time and the Administrator shall be exempt from liability for breach of delivery terms in all such cases when the goods are not delivered or delivered not on time due to the Customer’s fault or circumstances depending on him/her.

7.5. The representative authorised by the Administrator shall not be responsible for and shall not verify if the goods are being accepted by the person specified in the order placement form. That is the Customer‘s responsibility.

7.6. Upon the delivery the Customer together with the Courier must check the parcel‘s condition and make sure that the package is not crumpled, wet, torn or damaged from the outside in any other way. If the Customer notices any defect of the parcel, he/she must indicate them in the parcel delivery confirmation form provided by the courier. If the Customer fails to do that, he /she shall not have any right to make claims regarding the defects of goods and the Administrator shall be exempt from any associated liability.

7.7. If the Customer notices that the goods do not comply with the requirements specified in the order, he /she shall undertake to contact the Administrator immediately by phone +372 5857 6697 . The Administrator shall undertake to take all necessary actions to eliminate the defects, if the defects appeared due to the fault of the Administrator or third persons acting on his behalf. If the Administrator fails to eliminate the defects within a reasonable period of time agreed upon with the Customer, the Customer has the right to defend his/her rights according to the procedures established by the Civil Code of the Republic of Lithuania.

7.8. The Administrator shall ensure a possibility for the Customers living abroad (outside the territory of Lithuania) to receive goods. In such case the Administrator shall send the goods using the post services. Parcels in foreign countries shall be delivered within 7-20 working days.

7.8.1. The price of delivery of goods to the countries within the European Union shall vary according to the weight of parcel and the charges applied by Lietuvos paštas AB.